fk66's Privacy Policy

Introduction

fk66 ("we", "us", or "platform") provides a safe and reliable online casino and betting service for players in Bangladesh. We believe that protecting your personal information is a fundamental right. This Privacy Policy explains how fk66 collects your information, how it is used, who it may be shared with, and what your rights are.

By using our platform, you are considered to have agreed to the terms of this policy. Please read this document in full. If you have any questions, contact our support team.

1. What Information We Collect

fk66 may collect information from you in various ways. The types of information collected are described in detail below.

1.1 Information You Provide Directly

Information you provide directly during account registration and use includes:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Payment information (bKash, Nagad, or Rocket account details)
• Documents required for identity verification (copy of national ID card or passport)
• Information provided when contacting the support team

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• Your browsing activity and session time on the website
• Information obtained from cookies and similar tracking technologies
• Transaction history and amounts

1.3 Information Received from Third Parties

To ensure security and prevent fraud, we may sometimes receive information from payment processors or identity verification services. This information is used solely for security purposes.

2. How We Use Information

fk66 uses collected information for the following purposes:

2.1 Service Operation and Improvement

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Testing and improving platform functionality
• Identifying and resolving technical issues

2.2 Security and Compliance

• Preventing fraud and unauthorized account use
• Complying with anti-money laundering (AML) regulations
• Enforcing responsible gaming limits
• Verifying account age (for users 21+ only)

2.3 Communication and Customer Service

• Sending important account-related notifications
• Responding to your support requests
• Sending promotional messages based on your consent

3. Cookie Policy

fk66 uses cookies and similar technologies that are stored in your browser. Cookies help our platform remember your preferences and improve the user experience.

3.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your language and display preferences.
• Analytics Cookies: Used to analyze platform usage and improve the service.

3.2 Cookie Controls

You can control and delete cookies from your browser settings. Note that disabling essential cookies may affect some platform functionality.

4. Information Sharing and Disclosure

fk66 never sells your personal information to third parties for commercial purposes. However, information may be shared in the specific circumstances below:

4.1 Service Providers

We work with selected third-party service providers who help operate our service, such as payment processing (bKash, Nagad, Rocket), identity verification, and technology infrastructure. These providers are contractually obligated to keep your information secure.

4.2 Legal Obligations

If a valid request is received from a legal authority or regulator, fk66 may disclose information in compliance with applicable law. In such cases, we provide only the minimum information necessary.

4.3 Business Transfers

In the event of a future merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such circumstances, we will notify you in advance.

5. Data Protection and Security

fk66 uses industry-standard technology and practices to keep your information secure.

5.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — on all data transmissions
• Password hashing and salting technology
• Firewall and intrusion detection systems
• Regular security audits and monitoring

5.2 Account Security

Your contribution is also important in keeping your account secure. We recommend that you use a strong and unique password and do not share your login details with anyone. If you notice any suspicious activity, notify our support team immediately.

6. Data Retention Period

fk66 retains your personal information only for as long as it is needed to fulfill the relevant purpose or to meet legal obligations.

• Active account information: retained until the account is closed.
• Transaction records: retained for a specified period in accordance with financial regulations.
• Identity verification documents: may be retained for a specified period after account closure as required by applicable law.
• Support communication records: retained for a limited period to ensure service quality.

Once the defined retention period has passed, information is securely deleted or anonymized.

7. Your Rights

As an fk66 user, you have several rights over your own personal information.

7.1 Right to Access Information

You may request from fk66 at any time that a copy of the information we hold about you be provided.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you can contact our support team to have it corrected. We will make the correction within a reasonable time.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, this right may be limited where there are legal obligations or ongoing dispute resolution.

7.4 Right to Object to Processing

For marketing communications, you may withdraw your consent at any time and stop receiving promotional messages.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team. After verifying your identity, we will respond to your request within a reasonable time.

8. Protection of Minors

fk66 is for persons aged 21 and above only. We do not knowingly collect any personal information from persons under the age of 21. Age is verified at the time of account registration.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

9. Policy Changes

fk66 reserves the right to change or update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email or mobile.
• A clear notice will be displayed on the platform.
• The "Last Updated" date at the top of this page will be changed.

If you continue to use the platform after any changes, you will be considered to have consented to the new policy. We therefore recommend reviewing this policy regularly.

10. Contact

To ask any questions, raise concerns, or submit a rights request regarding this Privacy Policy, contact our support team:

• Via 24/7 live chat (in Bengali and English)
• Email: [email protected]

We are committed to responding to all your data protection requests within a reasonable time.